TRANSCRIPTION PROCESS OVERVIEW     DICTATION RECORDING OPTIONS     DOCUMENT RETRIEVAL OPTIONS     OUR TOP PRIORITY     STANDARD DATA BACKUP, STORAGE & RETRIEVAL OPTIONS     FAQ          REQUEST FOR QUOTE   ZODIAC - FREQUENTLY ASKED QUESTIONS     HOW DO I SUBMIT MY DICTATIONS ?   WHAT IS THE PREFERRED DICTATION OPTION ?   HOW DO I RECEIVE MY TRANSCRIPTIONS ?   CAN YOU USE MY NORMALS ?   HOW DO I OPEN THE TRANSCRIPTS I RECEIVED ?   TRANSCRIPTIONISTS ARE ASSIGNED SPECIFIC DEPARTMENTS OR   AREA OF RESPONSIBILITY ?   WHAT IS THE PROCESS WHEN A MEDICAL TRANSCRIPTIONIST IS NOT ABLE TO   UNDERSTAND DICTATION OR THERE IS MISSING INFORMATION   (I.E., FOR BLANKS OR OTHER QUESTIONS) ?   WHAT PROCESS IS USED TO INSURE THAT TRANSCRIBED REPORTS HAVE BEEN   TRANSMITTED BY THE MEDICAL TRANSCRIPTIONIST AND RECEIVED AT THE PHYSICIAN'S   OFFICE. ?   WHAT IS THE NOTIFICATION PROCEDURE AND COST FOR REPROCESSING CORRECTIONS   / EDIT / REPRINTS ?   DO MEDICAL TRANSCRIPTIONISTS SIGN CONFIDENTIALITY STATEMENTS ?   WHAT IS THE PREFERRED BILLING UNIT AT ZODIAC ?   HOW DO I CALCULATE TOTAL NOS. OF LINES IN A DOCUMENT ?   WHAT IS THE BILLING CYCLE UTILIZED ?   WHAT PAYMENT METHODS ARE AVAILABLE ?   IS THERE ANY EDUCATIONAL MATERIAL USED FOR PHYSICIAN EDUCATION ?   WHAT IS THE STANDARD SERVICE PROTOCOL FOR CUSTOMERS WHO REQUIRE HELP   DURING AND AFTER BUSINESS HOURS ?   WHAT IS THE VERIFICATION PROCEDURE TO INSURE ALL REPORTS HAVE BEEN   TRANSMITTED TO THE CUSTOMER?   WHAT IS THE STANDARD TRANSCRIPTION TURNAROUND TIME ?   WHAT IS TURNAROUND TIME FOR THE FOLLOWING REPORT TYPES ?   WHAT IF A PARTICULAR REPORT IS REQUIRED IMMEDIATELY ?   WHO KEEPS TRACK OF TURN AROUND TIME ALL TIME ?   WHAT IS THE PROCESS FOR ADDING WORK TYPES ONCE SERVICE HAS BEEN   INITIATED ?   HOW DO I SIGN UP ?   DOWNLOAD THE PHYSICIAN FORM NOW ANSWERS       1. HOW DO I SUBMIT MY DICTATIONS ?     Zodiac offers two convenient dictation options. Dictations can be either submitted over the phone via toll-free line that you can call 24 hours a day, 7 days a week or they can be recorded on a digital handheld recorder and can be transmitted electronically to us.             2. WHAT IS THE PREFERRED DICTATION OPTION ?     Zodiac technology department ideally recommends Digital Dictaphone to all clients, as it gives the liberty to physicians to dictate while they are not near to the computer, however, as needed Zodiac can also provide wireless dictation option on PDA             3. HOW DO I RECEIVE MY TRANSCRIPTIONS ?     We propose three secured and convenient delivery options. We recommend secure FTP mechanism that puts transcribed reports automatically to your computer with your sign-in. You can then view and print your transcripts.             4. CAN YOU USE MY NORMALS ?     We will be happy to incorporate any normals or macros you may routinely use in your dictation.             5. HOW DO I OPEN THE TRANSCRIPTS I RECEIVED ?     The transcripts are returned in MS Word format or any other predefined document format stated. This standard file type can be opened using virtually any word processing program, including Microsoft Word, WordPerfect, etc.             6. TRANSCRIPTIONISTS ARE ASSIGNED SPECIFIC DEPARTMENTS OR AREA OF RESPONSIBILITY ?     Yes, each client is assigned a specific team of MTs to ensure quality along with regular feedbacks and a predefined template is used.             7. WHAT IS THE PROCESS WHEN A MEDICAL TRANSCRIPTIONIST IS NOT ABLE TO UNDERSTAND DICTATION OR THERE IS MISSING INFORMATION (I.E., FOR BLANKS OR OTHER QUESTIONS) ?     Transcriptionist leaves a blank and puts a note in coversheet /logsheet for feedback